Frequently Asked Questions
How to book my tour?
1. Choose your dates and tour on our website rolloutdoors.com
2. Make reservation, pay safe online. We accept the most common credit cards.
3. Get ready for the adventure.
I can walk 5km or clear my way up to 3rd floor without an elevator.
I’m not doing regular sweaty exercise, but stairs to 6th floor is not too hard for me.
I do exercise every week, can walk 10km or go cycling 40km with no problem.
I’m not a PRO, but do hard exercise regularly and cycling 80 km per day is quite normal to me.
I know how to ride a bike, but have never been mountain biking.
I guess I can go mountain biking, but rather choose easy forest paths and keep my front wheel on the ground.
I can do small jumps and somehow find my way over a fallen tree trunk. I love berms!
I know how to fly over the rock gardens and eat wheelies for a breakfast.
Our guided tours include a professional mountain biking guide, premium quality mountain bike and helmet. If riding at the dark time, you get an effective head torch attached to your helmet.
For very beginners, we also provide a fast training for mountain biking, if needed.
How many people do you take on one group?
To make it nice for everybody, we have max 8 people per guide. That way we can keep the best quality and help you as much as possible.
If you have a bigger group, please contact our sales at email@example.com so we can give you the best possible package.
What to wear in winter?
In winter period we recommend you wear your own windproof and sporty outdoor clothing. On normal winter weather (from ca. -5°C to -15°C) it’s good to wear thermal base layer, mid layer and on the top windproof jacket and pants. (For example skiing or similar). For colder weather, under -15°C, it’s usually recommended to wear one extra base- or mid layer.
Beanie under helmet, winter gloves and warm shoe covers you can borrow from us for free of charge.
Is this safe?
At mountain biking there is always a risk to hurt yourself, like any other sport. But still we think yes, it is safe.
If you have ever been cycling on a regular bike and you felt safe, you can feel safe on our tours too. We never go to dangerous trails with beginners and if you are a more experienced rider you should know your limits.
Either way, you need to have valid travelers’ insurance to attend our tours.
It’s bad weather and I feel sick, can I cancel my booking?
We ride in almost any weather, but in a case of really unrideable weather conditions, Roll Outdoors reserves the right to make changes to the programs, price and duration.
Any cancellation made at least three (3) calendar days to the tour departure time, will attract cancellation fee of 20 EUR
Any cancellation made 3-1 days prior to the arrival 50% of the total amount.
Any cancellation made within 24 hours in advance of the scheduled tour time, will attract 100% penalty.
All cancellations must be submitted in writing to the Company and received by Roll Outdoors within the timeframes outlined above to be eligible for a refund.
Can I Just rent a bike and go ride by myself?
Of course you can! When our bikes are not on tour they are free for rentals. Click to rental page for more information.